Government-Approved Consumer Contracts

By Quan Nguyen

In Decision 35/2015/QĐ-TTg dated 20/8/2015, the Prime Minister decided these contracts below to sell the goods and services to consumers in Vietnam must be approved by and registered with the Ministry of Industry and Commerce in order to be effective:
1. Household electricity
2. Household water
3. Cable TV
4. Fixed phone
5. Mobile phone
6. Internet
7. Air ticket
8. Railway ticket
9. Corporate apartments
10. Credit cards, personal bank accounts, consumer loans
11. Life insurance

Conventional practices in Vietnam suggests that where goods and services are supplied not in the terms of statutory contracts, suppliers may face administrative penalties by the Ministry of Commerce and Industry. Consumers may insist that statutory terms and conditions apply if they find their contracts with the suppliers are less favourable.

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